Frequently Asked Questions

About Our Honey

Is your honey raw?

Yes, our honey is raw and unfiltered, meaning it retains all its natural enzymes, pollen, and nutrients.

Do you add anything to your honey?

Absolutely not. Our honey is 100% pure with no additives, preservatives or other ingredients.

How should I store my honey?

Store your honey at room temperature, away from direct sunlight. There's no need to refrigerate it. Honey has an indefinite shelf life when stored correctly. 

My honey has crystallised — is it still good?

Yes. crystallisation is a natural process and is actually a sign of pure, high-quality honey. To return it to a liquid state, gently warm the jar in a bowl of warm water, or in the oven on a low temperature.

Orders & Shipping

How long will my order take to arrive?

Please see our Shipping Policy for full details on delivery times and costs.

Do you ship internationally?

We currently ship within the UK. Please check back as we hope to expand our shipping in the future.

Returns

What is your returns policy?

Please visit our Refund Policy page for full details.

Still have questions?

We're happy to help! Get in touch with us and we'll get back to you as soon as possible.